In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of Such Data, and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, which aims to adapt the General Data Protection Regulation to Spanish domestic law, we inform you of the following:

By “Personal Data,” we understand any information collected or received by the company, directly or indirectly, that can identify you individually, as defined in the General Data Protection Regulation (EU) 2016/679 and Organic Law 3/2018 and described in this Policy.

1. Who is responsible for the processing of your data?

Identity: D&E Cleaning
Phone: 615 809 186
Email: serviciodecleaning@gmail.com

2. What personal data does our organization collect?

D&E Cleaning, hereinafter “the company” or “this company,” informs you that we collect information about you, specifically:

• Identification data such as your name and email address;
• Postal addresses, such as your postal address;
• Your access data (IP) when you access our applications and websites;
• Financial data (billing).
• Any other information necessary to provide our services and respond to your requests.
• Our organization does not process specially protected data.
The categories of data processed are:

– Identification data.
– Postal or email addresses.
– Personal characteristics.
– Social circumstances.
– Financial data.
– Legal Documentation

This company does not process specially protected data.

3. What personal data is specifically collected from this website?

• Contact form: This website contains one or more forms for requests for information, quotes, suggestions, etc.

4. For what purpose do we process your personal data?

Your data will be collected exclusively for specific, explicit, and legitimate purposes and will not be further processed in a manner incompatible with those purposes. They will be processed lawfully, fairly, and transparently with respect to the data subject.

Furthermore, we inform you that, in accordance with Article 9.f of the GDPR, explicit consent is not required when processing specially protected data, or when processing is necessary for the establishment, exercise, or defense of legal claims, or when courts are acting in the exercise of their judicial functions.

5. How long will we retain your data?

The personal data provided will be retained for the duration of the contractual relationship and for the expiration of the applicable legal periods.

Data Types:
Tax, Fiscal, and Working Time Control (DL 8/2019) 4 years.

Personal actions without a special deadline (Art. 1964, Civil Code) 5 years.

Accounting books, invoices (Art. 30, Commercial Code) 6 years.

Subscription data Until unsubscription request.

6. What are your rights when you provide us with your data?

Current privacy regulations grant you the following rights in relation to your personal data. Below, we provide information about each of these rights:

• Withdrawal of consent. You may withdraw your consent at any time with respect to any processing of personal data based on your consent. Under no circumstances may the lawfulness of the processing prior to the withdrawal of your consent affect such processing.
• Access. You may request that we confirm whether we process your personal data and, as applicable, inform you about the specifics of such processing, allow you access to such data, and provide you with a copy of it.
• Rectification. You may request that we rectify or complete inaccurate or incomplete personal data.
• Erasure (right to be forgotten). You may request that we erase your personal data in the following cases: when it is no longer necessary for the purposes for which it was collected; you have withdrawn your consent; you have objected to the processing of your personal data; Your personal data has been processed unlawfully; or to comply with a legal obligation.

We inform you that in some cases, we are not required to comply with your request, especially if the processing of your

Personal Data is necessary to comply with a legal obligation or for the establishment, exercise, or defense of our interests against legal claims.
• Restriction. You can ask us to restrict the processing of your Personal Data (i.e., to retain, but not use, your Personal Data) when the accuracy of your Personal Data is contested; the processing may be unlawful, but you do not want it to be erased; it is still necessary to establish, exercise, or defend legal claims; to verify the existence of compelling grounds after exercising your right to object.

We may continue to use your personal data after a restriction request, where: we have your consent; to establish, exercise, or defend legal claims; or to protect the rights of another natural or legal person.
• Portability. You can request that we provide your Personal Data in a structured, commonly used, and machine-readable format, or you can request that it be transferred directly to another data controller.

This right may be exercised in cases where the processing is based on your consent or the performance of a contract with you, and the processing is carried out by automated means.
• Right to object to processing justified on legitimate interest grounds. Where processing is based on legitimate interest, you have the right to object to that processing. If you object, we must stop the processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or where we need to process the data for the establishment, exercise, or defense of legal claims.

In order to comply with the transparency principle, you can request access to the legitimate interest assessments that our entity has prepared to ensure that our interests do not override the rights and freedoms of the data subject.
• Right to object to data processing for marketing purposes.

When we process your personal data for direct marketing purposes, you have the right to object to such processing at any time.
You also have the right to lodge a complaint with the Spanish Data Protection Agency if you believe that the processing of your personal data violates applicable law.

In accordance with Article 12.5 of the GDPR, if requests are manifestly unfounded or excessive, particularly due to their repetitive nature, we may charge a reasonable fee based on the administrative costs incurred in providing the information or communication or carrying out the requested action.

7. To which recipients will your data be disclosed?

We may share your personal data with different types of data processing companies, depending on our needs:

• Third-party providers of other services (maintenance, hosting, payments, logistics, marketing services, etc.), for the purposes described in section 2 above;
• Our professional advisors, such as lawyers, managers, and auditors;
• Government or regulatory authorities with jurisdiction over the matters discussed;
• Professional insurers or any other relevant insurers;
• Regulatory bodies, such as the Spanish Tax Agency (AEAT) and the Spanish Social Security Institute (TGSS), the Companies Registry; and
• Banking entities.
Please note that this list is not exhaustive and that there may be other cases in which we share your data with third parties when it is in our company’s legitimate interest, permitted by applicable law, or when it is necessary to comply with a legal obligation to which we are subject.
In this context, your personal data may be transferred outside the European Economic Area (EEA) to countries declared to have an adequate level of protection and/or to others that do not offer a level of protection for your personal data equivalent to that enjoyed in the EEA, such as the United States. In the absence of an adequacy decision by the European Commission, the transfer of your personal data to these countries will be governed by standard contractual clauses adopted by the European Commission.

8. How did we obtain your data?

The personal data we process at THIS COMPANY has been obtained through various means of communication:

• Forms on this website, or on paper,
• Telephone calls,
• Email,
• Postal or electronic messaging,
• Personal interview,
• Publicly available sources,
• Hand-delivered by you on various media.

9. What security measures do we apply to your personal data?

We are committed to keeping your personal data secure. We have implemented security policies, technical measures, and organizational measures in accordance with the guidelines of the National Cybersecurity Institute to protect your information from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.

All our partners, employees, consultants, workers, and data processors who have access to and/or process your personal data are required to respect its confidentiality.

10. Contact information for exercising your rights.

If you have any questions, comments, or concerns about the management of your Personal Data or about this Policy, please contact serviciodecleaning@gmail.com, indicating the right you wish to exercise in the subject line.

To verify ownership of the data of the applicant, it will be necessary to attach a copy of the ID of the person interested in exercising their rights.

11. Changes to this Privacy Policy.

The terms of this Privacy Policy may be modified at any time. For example, to comply with new requirements established by relevant laws, technical requirements, or good business practices. We will notify you if there are any significant changes to it.

12. Use of instant messaging.

We inform you that we may use communications through instant messaging systems such as WhatsApp, etc., for the purpose of streamlining the management of contracted services, communicating news, offers, etc.
Likewise, we inform you that our entity will not include you in group chats.
You will already know this, and if not, we inform you that when you access a chat to start a conversation, we may view the information you have provided in the application, such as: phone number, first name, last name, profile picture, status, connection time, etc.
If you wish, you can limit this information in the privacy options of the application on your phone.
If you do not wish to receive communications through this channel, you can notify us from the application itself, or at the email address indicated in this Privacy Policy.